Return and refund policy
At Usatrek, we are dedicated to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied, you may return your item under the conditions outlined below.
You may return items purchased from Usatrek under the following
- Timeframe: Returns must be initiated within 14 days from the date of delivery.
- Condition: Items must be unused, unworn, and in resalable condition.
- Packaging: Items should be returned in their original packaging, including all accessories, manuals, and tags.
- Proof of Purchase: A valid receipt or order confirmation is required
The product must be returned in its original packaging, with all tags and labels attached.
Return Process:
Contact our customer service team at info@usatrek.shop to request a return.
Please provide a reason for the return when submitting your request. We aim to accommodate reasonable requests and will work with you to resolve any issues.
Once your return request is approved, you will receive detailed instructions on how to proceed with the return.
Pack the product securely in its original packaging.
Ship the product to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Upon Receipt and Inspection:
If the product is in its original condition, refunds will be processed within 5 business days after receiving the returned item.
The refund will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
Important Notice: Items sent back to us without first requesting a return will not be accepted.
If you have any further questions regarding our return and refund policy, please contact us at info@usatrek.shop
Please send all approved returns to the following address: 802 Mathis Mill Dr, Bonaire, GA 31005, United States
Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made products
- Gift cards
- Items marked as final sale or clearance
- Opened or used items
Return Method:
Returns: Accept returns for both defective and non-defective products
Return method: By mail
Return label: Customer’s responsibility
Restocking fee: No restocking fee applies for any returns, including customer remorse or defective items.
Refund processing time: Refunds will be initiated within 7 business days from the date we receive and inspect your returned item.
Product condition: New only
Our fees for return or refund
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products, return is full free shipping.
Re-stocking fee is USD 0.00
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00
Exchanges
Accept exchanges. To request an exchange, please contact our customer service within 14 business days of receiving your order. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Refunds will be initiated within 10 business days from the date we receive and inspect your returned item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember, that it can take some time for your bank or credit card company to process and post the refund, too.
If more than 10 business days have passed since we approved your return, please contact us at info@usatrek.shop
Order Cancellation Policy
If the order is canceled because of unavailability or any other reason, we will refund the full amount to the bank card.
Contact Information
Usatrek
Address: 802 Mathis Mill Dr, Bonaire, Georgia, 31005, United States
Phone: +1 (478) 313-2566
Email: info@usatrek.shop
Working Hours: Monday-Friday: 8am–6pm EST (weekdays)